artishouk

Hi guys! I was contacted by Magura Germany AND USA. They took a while, but once in contact with them their costumer service was awesome! We started from the basic (bleed all again according to procedure). And even though I knew the problem was not there, I did it again with same results. So I took a video of what was wrong and send it to the people form Magura USA (Kent King was the person I spoke with). So he asked for my address and sent an spare directly to my home (in Chile). I received the "spare" yesterday: a complete lever and caliper kit with minor bleeding kit included!!! What can I say?! That kind of costumer service is the one that gets loyal costumers for ever! I was expecting to buy the spare and get some instructions on how to change it, and instead of that I got, not only the spare for free, but the whole kit! As I stated earlier, this are the best brakes I´ve ever had, and thanks for costumer support I´ll still be able to use them and not change to Guide´s, which seems to still have some reliability issues as I have been asking around.

Hi Niconj, thanks for the warm welcome! As for bad costumer service I mean they have not answered my question through their "contact us" section, also as there is no hard data online for servicing them. And until now I have not been able to find where to buy spare parts for fixing a broken seal or other that might be the problem. I bought them from new takeoff from a Cannondale seller. One of the top spec´ed Jekyll came with them, but as the store was also an exclusive dealer for Sram they sold the brakes and fitted Guide´s instead. If you have worn the brake pads to the max, you can´t fit fresh pads without pushing back the pistons: they just won't fit. So yes, we did that. And we also bled them afterwards (pretty common when changing pads) as it´s shown on one of the procedures online. I am not asking for them to change my brakes, but rather give me an answer or instructions on how to fix them. I don´t know about you, but I think that´s basic costumer service expected for a brand like Magura.

Hi everyone! I am new on this forum... I just wanted to give my 5 cents regarding MT7 brakes. I bought them 5 months ago, best brakes I´ve ever had! Until... Until it was time to change pads. It was hard to do it, but "doable". Then the disc was always rubbing, so we aligned again, and bled the brakes with mineral oil. Something must have moved inside the lever as it does not create any pressure. There is no info on the manuals online, or replacement list to order them. Contacted them through their webpage, and no answer. There is no authorized dealer in my country (Chile), so I am left with the best brakes that don´t work. Had to return to Shimano´s XTR... Hope this helps you if you are in doubt. AS it still happens, some great products get ruined by terrible costumer service.