Hi guys, I ordered a Marino frame and forks some time ago and was just wondering about the length of time other people have waited for theirs.
I ordered something similar to an arcade, but with through axles front and rear and clearance around the chainstays for a Hope crankset, so nothing massively custom.
Anyway, after some emailing I sent a deposit over at the end of January, nearly 5 months ago, quite a bit longer than the 1-3 week estimate on the website!
After I sent the deposit I waited through February and didn’t get any updates so emailed in early March and had no reply, then sent another email a couple of weeks later and he sent me a picture of the frame which was more or less done. Heard nothing more so sent another email early April and he sent another picture of the frame with seemingly no more work done, saying the axle for the fork was coming that week and it’ll be built ASAP.
Heard nothing more so sent an email nearly 3 weeks ago asking for an update, again heard nothing more so I’ve sent another email and I’m just waiting on a reply to that.
Is this normal for a Marino build? I was looking forward to getting the bike and the two pictures do look good but I’m getting close to the PayPal dispute deadline and wondering if I’ll ever get it and whether I should just bail out now and try and get my deposit back. Like I said, the website says 1-3 weeks for a custom build, I think at the time it said 3-5 weeks, it’s now getting on for 5 months.
Cheers