Dan@Trials-uk

Hello Everyone, Its been a rather long time since I last been on here, I actually heard about this Topic on here through Kyle.L when he mentioned it to me tonight during a ride. Firstly I must say that I find most of the statements made in this thread terribly amusing yet ridiculous. I bought the warehouse as an investment and was rented out early January 2010 to a company based in Bristol who was looking to expand through the midlands and needed storage space, they was in "florist" industry. I literally found out about this operation on the very same day the police raided the unit, as a friend from another unit called me and told me. I was completely shocked and gobsmacked that a operation like this was happening in one our premises! Just for the record to people who actually think I was involved in such disgusting activity you are absolutely wrong. The whole trials market is very small and on top of that its niche, and there is not a lot of money in it at all. The margins are terrible yet some are more generous (Brands from China), however you will need to sell volume in order to make anything that's reasonable, and for the investment vs return its not the best business to go into. If the trials market was profitable then most major bike manufacturer would of been involved along time ago. I started the business in trials when I was ages 16/7 as a hobby as at the time there was a real big problem in obtaining trials specific products, and I took this opportunity to help the whole community out through sourcing the products for people which eventually turned into a business. Dave, I read all your replies in this thread and its all beef against myself. I have no issue for you to dislike me for your personal reason that's fine, but for the record I do not mind you and in-fact you was one of the very first trials riders I used to ride with back in 2003/4 ? when trials all began, I'm sure you remember we used to ride together many years ago! But back to your reply: I don't understand you have the assumption that I drive like an ass and "show off"? for a start I do not show off, in fact i do not go advertising around what car I drive and what not, it was leaked onto this forum through another user, and not myself, I do not enjoy or like bragging or showing off. The insurance is not as your assuming. From your last statement I get the point that you are very envious of young drivers who are fortunate enough to have a fancy car? I have many friends who's driving GTR'S, Panameora's, SLS, SLR, Gallado's.. I don't think you have the right to hate/judge someone purely by what they're driving, and if you do its down to one thing: Envious About Trials-UK The company is still running and currently in the process on selling up all products in-stock. There will be a massive closing down sale on very soon. On all orders we will notify all customers that there will be a maximum 2-3 working days delivery lead time. So if anyone want to get a bargain and don't mind waiting please visit.

Hi All, Trials-UK is going under new management terms and its taken longer then our planned schedule. I apologize for the delays caused from this new procedure, however all orders which we can have instock have all been fulfilled and any orders which we can not supply will be refunded in full. If anyone has any questions/ quarries about any orders please E-mail us at: Info@Trials-UK.co.uk and deal with us direct, we hope to resolve any opened cases and rectify them immediately. Thank you, Trials-UK

Apologies to everyone who have experienced issues, I will resolve any problems to my best capability. Please contact me directly and I will ensure your problem is rectified:) Thank you for your time and understanding. Dan

If any customers have experienced problems or needing a issue to be resolved, please contact me as soon as possible and I will be more then happy to resolve it all for you. Thanks Dan I do my best to call back everyone and reply to all e-mails as soon as I can,

You have not mentioned to me to my knowledge, and definitely not mentioned this to me the last few times we've met, but please contact me tomorrow and we will get this resolved:)

Hi NIck, This is the first time I've heard this from you, contact me to let me know what this is regarding. Thanks, Dan

Yes, that is correct, But if you have a issue and don't even bother contacting me to let me know, How am I suppose to resolve the case in the first place for you?

Hi Craig, I am not here to give poor service, this is not in my interest, If a wrong item is sent I will resolve this for you right away. I understand end of the day its the customers choice on where they would like to do their purchase. As you may know, It has been only me running the whole business and as it expands it gets more involving. As you are aware we have recently moved into a new premises which I have put alot of time in-to, all this is to sort out all the previous bad experiences. Thanks

I would appreciate customers to contact me directly to resolve there problems rather then telling people there issues. I have a couple trainee staff's which is new and still getting used to the whole product range, Apologies if you have experienced wrong items, If you do, just call me up and I will get this corrected straight away for you.

Hi Nick, I would appreciated if you contacted me with regards about your out-standing balance which till this day is over due. Dan You have customer rights, if you feel the product is faulty, why not contact me directly to resolve this problem, rather then telling other people your issues? Please E-mail me explaining the problems you have with the product along with photo's and I will get this resolved for you. Thanks,

Hi Matt, Please contact me directly regarding about the problems you are having and I will be more then happy to resolve it for you. The order have went ahead and packed and dispatched, Apologies if you wanted this wheel built, but I did not get any confirmation with regards this. Hi Sponge, I remember clearly about this case, and the refund HAS been completed, please check your statements. Thanks, Cranks was returned and was warrantied, however a refund was wanted instead, so instead of replacements, a refund has been given. From new year our complete new system will be in-place and our land line will be in-use, QUOTE (hugh_b @ Nov 26 2008, 01:24 AM) <{POST_SNAPBACK}>Tarty is simply the only answer to all your problems, i have used them for all my stuff for the last few years and the service and after sales/advice has been nothing but top notch and very helpful. My first bike from meta was sent through trials-uk to speed it all up so i didn't have to wait to get it from Canada as i was bike less. Bike turned up in a battered old box with the rear sprocket removed! Was told by trials-uk it was deffo on there I don't think screw on sprockets just fall off now do they, especially as the bikes are factory built. Trials-uk couldn't sort this out for me, tarty stepped in and helped me out, should have just waited for it to come through tarty anyway.......Hope all you guy's get you problems with trials-uk sorted. Hi Hugh, The complete Meta I sent to you was on behalf of Meta as you needed the bike sooner and I agreed to send one out to you from my stock to save you waiting for delivery from Canada instead. All factory built and bike was dispatched in the same parcel as they arrive in. Thanks Joe, I not heard once from you with regards about this damaged Neon frame, Please contact me about this issue and I will try to get warranty for you if your frame has a defect. Thanks

Nick I said that, because I dont know where you came up with a statement which you have not justified. Nick we will resolve this tomorrow.

Nick, I showed you invoice and you said it was ok and confirmed. You never mentioned anything about you being unhappy with particular prices. This is with us, I will call you tomorrow and sort this out. I will listen to what everyone have to say and I will correct it on our side from there experience. With orders coming in "Before" the cut-off time I will get out the same day, but with orders coming in slightly over the time, I will still do my best, but its not guaranteed this is why we have a cut-off time to let customers know the latest ordering time, but most the time any orders being 30mins later I usually get them out:) As a team rider, you have previously worn/ used other companies merchandise which to me is not acceptable. however I still helped you out through the years with discounts. If you still remember you still have a order from 1-2 years ago which is still being payed off via Direct Debit with a third party company, usually with companys they demand a full payment before letting the parts go, unless they have in-house finance facility. However I offered you this as a favor.

Do you come to this statement because I cant offer you a full 60% discount on parts? or did you just make this up? With most brands our margins are very tight, and with us being very competitive with prices, we do out absolute best to keep the prices as low as possible for our customer, as well as not making a lost! With warranty frames, we do not have to send back the physical item back to its manufacture unless its based in the UK EG If a Onza item has a defect we will have to send it back to its UK importer which is Moore Large. But with most suppliers being over sea's we claim Warranty with photographic evidence and via E-mail most the time. Thanks.