Took the battery cover off, take the sim card, stylus and battery out, undo the 5 T6 screws and gently pull the grey back off (it takes some work, but it can be done, mine comes off piece of piss now. You then have to undo two screws at the top of the board, and one at the bottom with a #0 screwdriver, and unplug the two ribbon cables on the right hand side (there is a guide to disassembling it online somewhere around, maybe http://forum.xda-developers.com/showthread.php?t=358205) Then yeah, you can pull the motherboard out, then undo the two screws on the back of the buttons and you can then take them off. It's kinda hard to remember what to do off the top of my head, but that sounds about right. The vibrate motor is at the top next to the speaker, you'll notice a screw lodged in there probably, which youll have to free by wiggling the screwdriver under it. It was easier for me to fix mine myself than to send it to orange because I've changed the OS and the Radio, so i'd have to do lots of flashing to get it back to standard.