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Itunes Gift Certificate


alextheferret

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Ok, for late christmas present my Dad got me a £50 itunes credit gift certificate thingy, well he sent the code in the email and with instructions.

So I got onto my Itunes, entered the code under the redeem section and I got this message: "This certificate must be enabled by the Itunes store customer service." So i got onto the phone to Itunes and they gave me all these instructions but it didnt work. So what can I do? I know the code isnt invalid, its just it needs someone to enable it.

So what should I do, i was thinking of going to the Apple shop in Southampton but I dont know if they can do it or not, has anyone else had this problem?

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Ok, for late christmas present my Dad got me a £50 itunes credit gift certificate thingy, well he sent the code in the email and with instructions.

So I got onto my Itunes, entered the code under the redeem section and I got this message: "This certificate must be enabled by the Itunes store customer service." So i got onto the phone to Itunes and they gave me all these instructions but it didnt work. So what can I do? I know the code isnt invalid, its just it needs someone to enable it.

So what should I do, i was thinking of going to the Apple shop in Southampton but I dont know if they can do it or not, has anyone else had this problem?

Firstly, is it an Apple Retail Store gift card (silver and can only be spent in a retail store or online I think) or an iTunes Music Store Card, which often have dancing people or a Christmas style on the front of them.

You need to ensure that you have scratched the bit off to use that as code on the back of the card rather than the long bar-code that comes on the back of them. That's usually where people go wrong. Once someone purchases either type of card it is active straight away, so you shouldn't be encountering any issues with it being 'enabled'.

Make sure you have read http://www.apple.com/support/itunes/store/giftcard/ and contact them if you need to. It might be that you're reading the code off wrong as a zero that appears to be an O.

Hope I helped.

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Ok i just got an email, apparently i need to talk to my dad who will talk to the person he brought the card from and they will then have to give my Dad another valid code then he will send it to me and I will email the new code back to apple.

...confusing?

Hopefully that will work.

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