We booked part of our euro trip with STA and they were crap. Might have been the branch we used but still? For the first hostel we got booked into rooms which dont exist. This resulted in having to move rooms 3 out of 4 days. My friends insurance details also turned up the morning we left. Also if your going through paris, bruge or berlin use the St Christopher hostels as they are all very nice, modern and friendly. Matt