Sorry to point to the obvious. But shouldnt he work on the basics?? Like customer service?? Whats the the point in expanding, if nobody is gonna go back and deal with him. I know when i was running carbonique ( most of you wont know it, some will ) i was only 15 at the time, but keeping people happy was my main goal. Never did i have any complaints about the service they were given. If i could work that out then, im sure dan can get his head around the basics to?