Eskimo, the problem people have had and still are having is getting hold of Dan in the first place. Most have made non-stop phone calls day in and day out along with e-mails, but have had no response from him and haven't so much as given up but just accepted that their chances of getting hold of Dan are slim and have since taken their business elsewhere. People are bringing up old issuses because they were probably never resolved then, because Dan would have fobbed them off with excuses, and are hoping that something may be done about it now. But as Dan hasn't yet responded to this thread (whether he's seen or not I don't know), everyone will continue to leave their bad experiences here and raise issues they've had or are having because this does seem to be the only way that Dan will respond to people. I've used Dan's name instead of trials-uk, because Dan owns the company, Dan runs the company, Dan is the only one working for the company, Dan is the only person you'll deal with if you manage to get in contact and Dan is the one that has caused all these issuse's.