The Duck Posted January 28, 2008 Report Share Posted January 28, 2008 Ordered a wheel truing stand mid last week, delivered on friday but nobody was home. Went to the sorting office to pick it up on saturday morning, they had sent me what was basically a blue pole in a box for my 80 quid (repair stand extension). Tried ringing them and got a recorded thing saying all their lines were busy, please try later - but they are f**king closed on saturdays!! So thats obviously crap. Tried a few more times on the off-chance over the weekend - nothing. Emailed them on the saturday - still no reply. Just tried phoning them again - engaged, engaged engaged.Really really pissed off.Noticed somebody having problems with them the other day too?What can i do? Quote Link to comment Share on other sites More sharing options...
steve@banbury-trials Posted January 28, 2008 Report Share Posted January 28, 2008 there phone line never seems to clear it took them a few days to reply to a email i sent them,patience may be need mate.i heard somewhere they got a new system wich is playing up a bit.steve Quote Link to comment Share on other sites More sharing options...
Ladd Posted January 28, 2008 Report Share Posted January 28, 2008 (edited) My mate orderd avid juicy seven pads and got sent bb5 pads!! and on the reciept it said avid juicy seven pads and the codes didnt even match the bb5 pads !!! he was pissed off Edited January 28, 2008 by Mod-Mike Quote Link to comment Share on other sites More sharing options...
The Duck Posted January 28, 2008 Author Report Share Posted January 28, 2008 Thats the last time i order from them. Meanwhile, they have 80 quid of my money and i have 18 quids worth of pole. Quote Link to comment Share on other sites More sharing options...
Ladd Posted January 28, 2008 Report Share Posted January 28, 2008 Thats the last time i order from them. Meanwhile, they have 80 quid of my money and i have 18 quids worth of pole.How many times have you tried ringing them? Quote Link to comment Share on other sites More sharing options...
python_man Posted January 28, 2008 Report Share Posted January 28, 2008 where are they based? go find them probabily be easier face to face than phone or you miles away from them? Quote Link to comment Share on other sites More sharing options...
steve@banbury-trials Posted January 28, 2008 Report Share Posted January 28, 2008 northern ireland i think Quote Link to comment Share on other sites More sharing options...
sidehop Posted January 28, 2008 Report Share Posted January 28, 2008 Ahhh watch out mate.They "lost" my brake till i told them i had it recorded and it had been signed for,.. The phoned the next day to say it arrived.Also mate sent his toxsin off i think. They said it never came ( Again he had recorded ) He said he was getting legal action.. Again they phoned next day to say it arrived.So be carefull with what you do. Quote Link to comment Share on other sites More sharing options...
Walleee Posted January 29, 2008 Report Share Posted January 29, 2008 Chain reaction are based in Northern Ireland and are proboby the biggest mail order company in the bike business in the UK. Until a year or so ago they didn't even have a shop, just a huge warehouse. From my experiance they are top notch, my first port of call if I can't find somethng on tarty or cleanbikes etc. Quote Link to comment Share on other sites More sharing options...
Matthew62 Posted January 29, 2008 Report Share Posted January 29, 2008 I've always got through when trying to ring them. Just make sure you ring on a week day and remember mistakes happen. Quote Link to comment Share on other sites More sharing options...
The Duck Posted February 8, 2008 Author Report Share Posted February 8, 2008 Just a little update,Sent it back over a week ago now for a refund - got sweet FA - heard nothing from them.What can i do? Can't exactly turn up and say Oi! I want my money back as I'm not even on the same land mass as them. Quote Link to comment Share on other sites More sharing options...
Mowgli Posted February 8, 2008 Report Share Posted February 8, 2008 ring them over and overwhen you get though to them they are pretty good. Quote Link to comment Share on other sites More sharing options...
Jake Posted February 8, 2008 Report Share Posted February 8, 2008 They don't answer the phone do they, I think they just leave it off the hook as I guess the only people who phone are people who have problems with their order. I called a few times yesterday to track what has happened to an order and used the 'ringback' feature if you press 5, and it didn't ring back then. Maybe they only exist in the internet, as 1's and 0's. Quote Link to comment Share on other sites More sharing options...
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