Tony Harrison Posted February 11, 2008 Report Share Posted February 11, 2008 At some point overnight on Saturday, my broadband connection stopped working. The modem appears unconnected - the DSL and Internet lights aren't lit. I've tried connecting to the phone jack with different wiring, but no luck. I phone bethere.co.uk and they did a test and said as far as they can see, everything is ok, but it would help if I could turn on the modem and ring them back (I'm at work, and I forgot to turn it on this morning).Any ideas what the problem could be? Does this mean there's no dial tone/connection, or just that the modem can't syncronise with the DSL? Every now and then the modem tries to, and the DSL light flashed for half a minute or so, but fails.I get the feeling this could be one of those problems that's going to drive me mad... Quote Link to comment Share on other sites More sharing options...
tomturd Posted February 11, 2008 Report Share Posted February 11, 2008 Can't recommend much apart from this might workhttp://adsl24.co.uk/faq/index.php?action=a...&artlang=enBasically connecting your modem right into your master telephone socket rather than on an extension. Quote Link to comment Share on other sites More sharing options...
UrbanPoet Posted February 11, 2008 Report Share Posted February 11, 2008 (edited) I had the same problem with my TalkTalk connection, I called them up and 1st Line did that "check" and fobbed me off, then I forced them to escalate me to 2nd line and they did a lot of tests and still found nothing. Then they increased the line power and it worked eventually, with a 2MB increase in speed too...I don't think there's much you can do at your end, you just have to hope they fix it/it fixes it's self!Edit: The BT test socket did nothing for me, but it's worth a try! Edited February 11, 2008 by UrbanPoet Quote Link to comment Share on other sites More sharing options...
Tony Harrison Posted February 11, 2008 Author Report Share Posted February 11, 2008 Thanks Tom, I'll give that a go.Just strange how it dropped out. If not, I'll phone them back later and insist they do every test properly. Quote Link to comment Share on other sites More sharing options...
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