He is absolutely useless. My mate ordered some stuff over the phone, and sent Dan round while he was on the phone to check it was in stock, because he needed it before christmas. About a week after christmas, he rang again to find out what was going on and Dan said the stuff wasn't in stock after all. So he just didn't send it out. I will never order anything from him, Tarty have never sent anything to me that hasn't arrived the next day, been perfectly packaged or been exactly what I ordered. Even Supercycles manage to get everything out within a day or two, and they are running a bike company at the same time! I rarely hear about Trials-UK when someone has been complimenting him, I met a guy recently that knew him pretty well and had ridden with him quite a lot, and even he said he is a great guy, but is useless when it comes to running a business.