Screw the people from the TV, see a local solicitor who will do the same job. Actually seeing somebody is far better than discussing it over the phone for hours on end
I'm currently in the process of claiming for an eye injury I picked up, I can't imagine having done all this work if I was just talking to somebody over the phone.
On that note, there is a LOT of work involved with claiming, and if you're going off to uni soon I can bet you'll struggle to find time to actually follow it up properly.
Me and my solicitor were looking through a book which guidelines the brackets of amount you can claim for certain injuries etc, and to be brutally honest with you, You'll be shocked at how little money you'll probably get for the crash.
I was off work for 3 months, couldn't drive for 2 1/2 months, and my eyesight has been permanently affected as a result of what happened to me, I'll be lucky if I get more than £5500, So I really doubt you'll be happy with the amount they offer you, if you get that far
sorry to be a killjoy, that's just how it is