Gogz- Posted November 25, 2008 Report Share Posted November 25, 2008 (edited) OK as the last topic about them got closed iv had to start another.OK I thought it would be a good idea to tell people form my own experience.They don't answer there phone, emails or msn.I have phoned them like 5-7 times on different days with no answer (this is before I ordered and received my wheel) I have emailed them 3 times with only one reply.(before i received my wheel)I emailed them asking about wheel building and spokes (got a reply to my questions, they stated they would give me a quote)I emailed them asking how to select a wheel build and also let them know what i wanted(no reply)I went ahead and ordered my wheel any giving the benefit of the doubt.I emailed them to confirm that i wanted to get my wheel built and the correct parts were ordered. (no reply)I ordered = wheel build try-all rim red 32h Viz non disk hub red Viz front spokes I got= one non build wheel try-all rim red 32h (YAY correct) viz disk hub red viz spokes 20 in one size and 11 in the other. I can see they wouldnt fit even if i had enough.Any way this is just to people know. Edited November 25, 2008 by Gogz- Quote Link to comment Share on other sites More sharing options...
Skoze Posted November 25, 2008 Report Share Posted November 25, 2008 Spoken to Dan to sort it or...? Quote Link to comment Share on other sites More sharing options...
Gogz- Posted November 25, 2008 Author Report Share Posted November 25, 2008 Spoken to Dan to sort it or...?Is there really much point . Quote Link to comment Share on other sites More sharing options...
Skoze Posted November 25, 2008 Report Share Posted November 25, 2008 (edited) Well, yeah.You've got the wrong stuff, so surely you'd want to resolve it?It's a bit harsh to go slagging Dan off before you've even tried to conctact him about it... Edited November 25, 2008 by Skoze Quote Link to comment Share on other sites More sharing options...
Dan6061 Posted November 25, 2008 Report Share Posted November 25, 2008 Well if you want it to get solved, yes.What can we do about it? I know it's hard to contact Dan, but you might aswell keep trying, especially if you really waant a refund or whatever! Quote Link to comment Share on other sites More sharing options...
Krisboats Posted November 25, 2008 Report Share Posted November 25, 2008 So you've not actually tried getting in touch since you received the order.Get in touch with them first about the issue and then moan on here. Don't moan without trying to rectify it, nobody will appreciate it. Quote Link to comment Share on other sites More sharing options...
Gogz- Posted November 25, 2008 Author Report Share Posted November 25, 2008 I couldn't work out if i wanted disc or not, so that's not that bad. The main issue is the build and the spokes. well all i can really say is i should have waited and gone to Tarty-bikes Quote Link to comment Share on other sites More sharing options...
Sponge Posted November 25, 2008 Report Share Posted November 25, 2008 Dan still owes me money that he never refunded me... Constitutes as theft and criminal activity.Anyone on that London ride a while ago? The big one that Simps organised before Summer? First time I met Sam Fenech? Yeah that ride Dan sold me a pair of ZHI cranks, which stripped on me the very same ride; yep a lot of you guys were there at the yellow walls just before Tate. I ran around all of London phoning Dan to try and find him so I could return the cranks, but he kept moving on... instead of waiting for his disatisfied customer... so Joe Hodges and I ended up circling half of London just to try and find Dan. Finally we caught up at the Stone Circle where a plenty observed me taking those Zhi cranks off my bike and returning to Dan... and Dan direct quote said that he would refund me by credit card... (Nick Manning is the one I remember most at this scene.. as well as Joe Hodges, incase proof was needed) ... turns out Dan never ever refunded me on credit card, and to this day, still owes me 50 pounds... and god knows if he even refunded that faulty Black Mumba frame (it was CRACKED out of the box) he sold me 2/3 years ago...Overall not very happy at all by the service. Now with the recent crisis with Abdab supposedly scamming a bunch of people, I'm starting to lose my temper with unreliable traders. Any more bullshit like this again and it will be taken up by the Metropolitan Police and Competition Commission. Dan, once you've finished reading this, please could you forward that refund you owe me. Both my parents are pretty unhappy about this, and even though 50 is not a lot (and that Black Mumba fault refund was never really processed either), I still take it very personally that a shop and professional would be so deceptive to his customers.Anyone else want to share what's happened to them?And no, please don't go suggesting to close this topic guys; because it is the only way that Dan has to speak up... and it is proven in the past that public forum topics are the only way of getting him to talk. Phone and email don't work... This is not a cold-blooded rant purely used to put down Dan.. absolutely not. I am giving my side of story, something which I should have revealed before. There comes a time when f**king about and being the nice guy won't get anything done. Now is the time for me to speak up about my problems with Trials-UK.Moral of the story: if ever getting a refund off Dan; if possible, get a cash refund back. Asking to get it paid onto your card will not happen. Quote Link to comment Share on other sites More sharing options...
Ducko Posted November 25, 2008 Report Share Posted November 25, 2008 sounds like he's got a great business on the go. . .way too loose customers by the sound off it, and as for the first guy if you order something you dont want all the faffing around Quote Link to comment Share on other sites More sharing options...
NEONRIDER Posted November 25, 2008 Report Share Posted November 25, 2008 OK as the last topic about them got closed iv had to start another.OK I thought it would be a good idea to tell people form my own experience.They don't answer there phone, emails or msn.I have phoned them like 5-7 times on different days with no answer (this is before I ordered and received my wheel) I have emailed them 3 times with only one reply.(before i received my wheel)I emailed them asking about wheel building and spokes (got a reply to my questions, they stated they would give me a quote)I emailed them asking how to select a wheel build and also let them know what i wanted(no reply)I went ahead and ordered my wheel any giving the benefit of the doubt.I emailed them to confirm that i wanted to get my wheel built and the correct parts were ordered. (no reply)I ordered = wheel build try-all rim red 32h Viz non disk hub red Viz front spokes I got= one non build wheel try-all rim red 32h (YAY correct) viz disk hub red viz spokes 20 in one size and 11 in the other. I can see they wouldnt fit even if i had enough.Any way this is just to people know.Thats happened to me so many times.NEONRIDER:) Quote Link to comment Share on other sites More sharing options...
Cookyboy Posted November 25, 2008 Report Share Posted November 25, 2008 I wouldnt buy from them, only ordered with him once, never got half my stuff, never gave me a refund after nine months and a lot of hassling him! Eventually got other items instead of a refund as this is all i could manage to get off of him! Personally i wouldnt recomend anyone to buy from him!Trials uk = Shit, dan hasnt a clue how to run a business!Use tarty, never any problems, top guys there! Quote Link to comment Share on other sites More sharing options...
Sam F Posted November 25, 2008 Report Share Posted November 25, 2008 Dan still owes me money that he never refunded me... Constitutes as theft and criminal activity.Anyone on that London ride a while ago? The big one that Simps organised before Summer? First time I met Sam Fenech? Yeah that ride Dan sold me a pair of ZHI cranks, which stripped on me the very same ride; yep a lot of you guys were there at the yellow walls just before Tate. I ran around all of London phoning Dan to try and find him so I could return the cranks, but he kept moving on... instead of waiting for his disatisfied customer... so Joe Hodges and I ended up circling half of London just to try and find Dan. Finally we caught up at the Stone Circle where a plenty observed me taking those Zhi cranks off my bike and returning to Dan... and Dan direct quote said that he would refund me by credit card... (Nick Manning is the one I remember most at this scene.. as well as Joe Hodges, incase proof was needed) ... turns out Dan never ever refunded me on credit card, and to this day, still owes me 50 pounds... and god knows if he even refunded that faulty Black Mumba frame (it was CRACKED out of the box) he sold me 2/3 years ago...Yeah, I was there... Dan even put the sprocket on himself. Quote Link to comment Share on other sites More sharing options...
Trialsbikenut Posted November 25, 2008 Report Share Posted November 25, 2008 TartyBikes............................................................ Quote Link to comment Share on other sites More sharing options...
Joe Papasnap Maher Posted November 25, 2008 Report Share Posted November 25, 2008 Would now be a bad time to mention about the chain line - rub issue on the my frame?? Which clearly is a manufacturing defect?? LOL Quote Link to comment Share on other sites More sharing options...
Muel Posted November 25, 2008 Report Share Posted November 25, 2008 Would trading standards be able to do anything about it?All I ever hear about TUK is how shit they are, and why on earth do these topics get closed! There should be one topic where everyone who has ever had a problem with him can complain.Why does anyone ever buy from him any more? I'm never giving him any of my money again, I'd rather get it from Tarty, even if some of the prices are slightly higher, at least you know they will arrive next working day and be correct 99% of the time. Quote Link to comment Share on other sites More sharing options...
Simpson Posted November 25, 2008 Report Share Posted November 25, 2008 Anyone on that London ride a while ago? The big one that Simps organised before Summer?yea man i remeber all of that was just f**king jokes, and he hasn't you refunded you/ what the f**k... fanny is all i can saywho keeps deleting these topics/ i noticed rich was sponsered by them is it anything to do with that/ to be honest its f**king stupid deleting it, if the companys that bad then people should know, as far as i'm concerned its scamming plain an simple, hes f**ked me and my friends arround also and its gone too far. Quote Link to comment Share on other sites More sharing options...
Luke Rainbird Posted November 25, 2008 Report Share Posted November 25, 2008 Rich keeps out of these topics as far as input/moderating is concerned for those exact reasons - he's not a complete fool Quote Link to comment Share on other sites More sharing options...
Gogz- Posted November 25, 2008 Author Report Share Posted November 25, 2008 OK I have now been to my local reputable bike shop try's and they have confirmed that the spokes i that have sent wont fit there not even close. Quote Link to comment Share on other sites More sharing options...
Ross Gardner Posted November 25, 2008 Report Share Posted November 25, 2008 Morale of the story as I've been f*cked around in the past by them as well (I threatend to sue him that's how bad it got...): don't buy anything from TUK Quote Link to comment Share on other sites More sharing options...
Dan6061 Posted November 25, 2008 Report Share Posted November 25, 2008 I've always used Tartybikes for my trials bits... Looked at the TUk website after the big update, and yeah it looks all fancy etc, but I already knew that Tartybikes were good. Seeing as they've only messed up one order of mine - sent me and Adamant bash instead of the GU one I ordered, I rang them and they sorted me out straight away! Well, I kept the Adamant one... but they were willing to pay for the postage for the return, and send the new bash out the same day!Only ever heard bad things about Dan on the business side of things, right from the beginning, which is why i've never even though about 'trying TUK out to see what it's like.' I don't fancy losing my money... Quote Link to comment Share on other sites More sharing options...
Ashley-Wood Posted November 25, 2008 Report Share Posted November 25, 2008 i had to wait 3 weeks for a set of tyres, i didnt even get any messages or calls, didnt respond to my emails or calls, bad all round. Quote Link to comment Share on other sites More sharing options...
Nick Manning Posted November 25, 2008 Report Share Posted November 25, 2008 Dan still owes me money that he never refunded me... Constitutes as theft and criminal activity.Anyone on that London ride a while ago? The big one that Simps organised before Summer? First time I met Sam Fenech? Yeah that ride Dan sold me a pair of ZHI cranks, which stripped on me the very same ride; yep a lot of you guys were there at the yellow walls just before Tate. I ran around all of London phoning Dan to try and find him so I could return the cranks, but he kept moving on... instead of waiting for his disatisfied customer... so Joe Hodges and I ended up circling half of London just to try and find Dan. Finally we caught up at the Stone Circle where a plenty observed me taking those Zhi cranks off my bike and returning to Dan... and Dan direct quote said that he would refund me by credit card... (Nick Manning is the one I remember most at this scene.. as well as Joe Hodges, incase proof was needed) ... turns out Dan never ever refunded me on credit card, and to this day, still owes me 50 pounds... and god knows if he even refunded that faulty Black Mumba frame (it was CRACKED out of the box) he sold me 2/3 years ago...Overall not very happy at all by the service. Now with the recent crisis with Abdab supposedly scamming a bunch of people, I'm starting to lose my temper with unreliable traders. Any more bullshit like this again and it will be taken up by the Metropolitan Police and Competition Commission. Dan, once you've finished reading this, please could you forward that refund you owe me. Both my parents are pretty unhappy about this, and even though 50 is not a lot (and that Black Mumba fault refund was never really processed either), I still take it very personally that a shop and professional would be so deceptive to his customers.Anyone else want to share what's happened to them?And no, please don't go suggesting to close this topic guys; because it is the only way that Dan has to speak up... and it is proven in the past that public forum topics are the only way of getting him to talk. Phone and email don't work... This is not a cold-blooded rant purely used to put down Dan.. absolutely not. I am giving my side of story, something which I should have revealed before. There comes a time when f**king about and being the nice guy won't get anything done. Now is the time for me to speak up about my problems with Trials-UK.Moral of the story: if ever getting a refund off Dan; if possible, get a cash refund back. Asking to get it paid onto your card will not happen. I remember that day, I'm not surprised your still waiting to be honest. Trials-uk do seem to be taking the piss alot at the moment.yea man i remeber all of that was just f**king jokes, and he hasn't you refunded you/ what the f**k... fanny is all i can saywho keeps deleting these topics/ i noticed rich was sponsered by them is it anything to do with that/ to be honest its f**king stupid deleting it, if the companys that bad then people should know, as far as i'm concerned its scamming plain an simple, hes f**ked me and my friends arround also and its gone too far.From what I'm aware Rich doesn't ride for Trials-uk anymore, but Rich isn't the type of guy to delete a topic to protect the truth. Quote Link to comment Share on other sites More sharing options...
cox. Posted November 25, 2008 Report Share Posted November 25, 2008 dans phone has been broken last week, only just found the problem and got it fixed.trials-uk is never been a problem with me atall, well if you dont like it why buy from there then?x Quote Link to comment Share on other sites More sharing options...
Ashley-Wood Posted November 25, 2008 Report Share Posted November 25, 2008 dans phone has been broken last week, only just found the problem and got it fixed.trials-uk is never been a problem with me atall, well if you dont like it why buy from there then?xPeople buy from there to try it for first time, if he does bad no1 goes back, also prices are cheaper but half the time he supplies the wrong item? Quote Link to comment Share on other sites More sharing options...
Skoze Posted November 25, 2008 Report Share Posted November 25, 2008 dans phone has been broken last week, only just found the problem and got it fixed.trials-uk is never been a problem with me atall, well if you dont like it why buy from there then?xThat's one thing i've never understood: Why does Dan use a mobile for work? Surely it'd make sense to use a landline like any other company?I had the problem of not being able to get in touch with him the only time i ordered from there (got sent the wrong sprocket, pads that clearly weren't zoos and had a load of grimey shit all over the braking surface) although in his defence, he did call me back and get it sorted. Seems to have gone seriously downhill since then... Quote Link to comment Share on other sites More sharing options...
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