gu trials Posted May 26, 2010 Report Share Posted May 26, 2010 i cracked my rockman maladie 3 weeks ago, took it back to tarty and they sent rockman the pictures of it, i emailed rockman 3 days ago to see if they have received the pictures and to see if i am able to get a new frame as it is in warenty still. but i havnt had a reply from tarty or rockman. since the tuesday i took it to tarty i have phoned them twice and i got the same answer, (they will phone me when they hear something). i dont know what to do next. Quote Link to comment Share on other sites More sharing options...
braderzz.p Posted May 26, 2010 Report Share Posted May 26, 2010 that happend to me but with a pair of forks and it took 3 weeks and they kept saying they would ring me then it just suddenly came through the post and they didn't ring me Quote Link to comment Share on other sites More sharing options...
AdamR28 Posted May 26, 2010 Report Share Posted May 26, 2010 We hadn't heard anything until this morning, but the frame needs to go back to Singapore for inspection. Here is the tracking info: http://www.fedex.com/Tracking?tracknumbers=798699748048&cntry_code=ug&clienttype=ivother& I'll cross you off the list of 'people to call this afternoon' that happend to me but with a pair of forks and it took 3 weeks and they kept saying they would ring me then it just suddenly came through the post and they didn't ring me Which forks were they? It's possible you did get a call but weren't around to take it. Let me know and I'll check for you Edit: Was it White, Neon Disc Only 20" forks? If so, we spoke extensively with your dad about those. Quote Link to comment Share on other sites More sharing options...
Mark W Posted May 26, 2010 Report Share Posted May 26, 2010 since the tuesday i took it to tarty i have phoned them twice and i got the same answer, (they will phone me when they hear something). I overheard Stan talking to you on the phone about it, and he informed you it takes about 2-3 weeks for most warranties we've gone through with Rockman in the past. It's been 3 weeks now, but we've had to send your frame back to Singapore - which it's on the way to now. That's obviously going to add time to that. We've tried to keep you informed as much as we possibly can, but there's not really much we can say if we haven't been told anything by Rockman... Quote Link to comment Share on other sites More sharing options...
AdamR28 Posted May 26, 2010 Report Share Posted May 26, 2010 It's been 3 weeks now, but we've had to send your frame back to Singapore - which it's on the way to now. I think the frame came in on 11th May. PS: I'm not sure this thread will improve your chances of the frame being warrantied! Quote Link to comment Share on other sites More sharing options...
gu trials Posted May 26, 2010 Author Report Share Posted May 26, 2010 I think the frame came in on 11th May. ye thats right becasue the warenty ran out on the 14th , its ok now though as i know something is happening with it Quote Link to comment Share on other sites More sharing options...
stunt man t Posted May 26, 2010 Report Share Posted May 26, 2010 PATIENCE IS A VIRTUE Quote Link to comment Share on other sites More sharing options...
Matt Burrows Posted May 26, 2010 Report Share Posted May 26, 2010 You bought a lightweight frame and it broke, what did you expect? You = fail Quote Link to comment Share on other sites More sharing options...
Greetings Posted May 26, 2010 Report Share Posted May 26, 2010 frame needs to go back to Singapore for inspection. That's something new, out of interest, which side pays for shipping? Hope you don't mind me asking. Quote Link to comment Share on other sites More sharing options...
Mark W Posted May 26, 2010 Report Share Posted May 26, 2010 K-124 regularly (not that I mean the parts break 'regularly', but just that of the parts that break, they usually want them in France...) want components that break back, and SKF often want BBs back to Germany to check if they break. Some manufacturers like to study things to see how they've broken first hand, and obviously to check the condition of frames/parts. As far as I know, I think we've paid for the shipping to Singapore. The customer usually has to pay to cover shipping to us, then it's up to us, I think. I'm sure Adam will probably correct me on that though... Quote Link to comment Share on other sites More sharing options...
Greetings Posted May 26, 2010 Report Share Posted May 26, 2010 As far as I know, I think we've paid for the shipping to Singapore. Surprised it's actually worth it. You know the maths. But it's good to know that manufacturers actually care about their products Quote Link to comment Share on other sites More sharing options...
AdamR28 Posted June 17, 2010 Report Share Posted June 17, 2010 As far as I know, I think we've paid for the shipping to Singapore. The customer usually has to pay to cover shipping to us, then it's up to us. Yeah £74 in this case. I think your note went back with the frame Andy so I haven't got your phone number to hand, but we've had a reply about the warranty now. I'll dig it out and someone will give you a shout asap. Quote Link to comment Share on other sites More sharing options...
monkeyseemonkeydo Posted June 17, 2010 Report Share Posted June 17, 2010 Yeah £74 in this case. Quote Link to comment Share on other sites More sharing options...
Simpson Posted June 19, 2010 Report Share Posted June 19, 2010 MY MALADIE LASTED AGGGGGGGGGGES BEFORE SNAPPING Quote Link to comment Share on other sites More sharing options...
LukasMcNeal Posted June 19, 2010 Report Share Posted June 19, 2010 MY MALADIE LASTED AGGGGGGGGGGES BEFORE SNAPPING Its snapped already! Quote Link to comment Share on other sites More sharing options...
Simpson Posted June 19, 2010 Report Share Posted June 19, 2010 It snapped 3rd backwheel of my first ride on it. Was 2nd hand but in pretty mint cond. Quote Link to comment Share on other sites More sharing options...
LukasMcNeal Posted June 19, 2010 Report Share Posted June 19, 2010 It snapped 3rd backwheel of my first ride on it. Was 2nd hand but in pretty mint cond. Ahh fail Quote Link to comment Share on other sites More sharing options...
Skoze Posted June 19, 2010 Report Share Posted June 19, 2010 Pics, stat. Quote Link to comment Share on other sites More sharing options...
Simpson Posted June 19, 2010 Report Share Posted June 19, 2010 Pics, stat. Just cracked 2ce round both bottom BB yokes, will post when I F it up Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.