Fair play, my issue was resolved well (was offered a short GU for 140 quid in return which is a good deal) but none of this would happen if you double-checked things, especially international orders. If Adam and Dave can do it, so can you. They also got one of my orders wrong, but the moment I told them about it, they dispatched the correct items and didn't even wait for my parcel to get to them first! Mistakes do occur but with a bit more effort you could really build up a reputation of a shop as reliable as TB. Service is key!