JT! Posted January 31, 2012 Report Share Posted January 31, 2012 This is getting a little out of hand now. This is the process I have to preform to log into HSBC to see my accounts. 1. Enter in a big long random number that starts with two letters. I can not change this and I know I shouldn't have it stored in a notepad but I do. 2. Answer a personal question that appears to be the same every time, similar to mothers maiden name or fathers middle name etc. 3. I then have to turn on this stupid little keychain thing they sent me. 4. Enter in my 4 digit code to access it. 5. Press a button to get a randomly generated number. 6. Enter that number into the site. This is ridiculous! I understand phishing is a problem, but is this really the best way around it? What does that keychain number pad thing do anyway? Just give you a number by some kind of algorithm that only they know? Quote Link to comment Share on other sites More sharing options...
Muel Posted January 31, 2012 Report Share Posted January 31, 2012 I'm with Natwest, they're trying to make me use that f**king keypad to log in but I keep clicking no. I have to: Put in my customer number (DOB followed by 4 digits, win).Enter 3 digits of my online PINEnter 3 letters of my online passwordClick no I really don't want extra security. Quote Link to comment Share on other sites More sharing options...
JT! Posted January 31, 2012 Author Report Share Posted January 31, 2012 Isn't the whole 'enter the 3nd 5th and 7th' etc etc system good enough to stop phishing? I had no choice I had to use it. Quote Link to comment Share on other sites More sharing options...
JD™ Posted January 31, 2012 Report Share Posted January 31, 2012 Mine is Account number Card in reader Pin in reader Random 8 digit code into computer Done. Nice and simple as I 'lost' a lot of the readers so I have them dotted around everywhere. Which is handy, with 4 accounts to check daily! Quote Link to comment Share on other sites More sharing options...
N.Wood Posted January 31, 2012 Report Share Posted January 31, 2012 I'm with Natwest too, have no idea what that little calculator they give you does, I can only assume its for working out how little interest they're going to pay me this month. Quote Link to comment Share on other sites More sharing options...
Muel Posted January 31, 2012 Report Share Posted January 31, 2012 I'm with Natwest too, have no idea what that little calculator they give you does, I can only assume its for working out how little interest they're going to pay me this month. Online transfers. But only if you want to add a new payee. If you're sending to a payee you've used before you can do it without. I love Natwest, they think about these things. After all, why would a baddy want to steal my monies by sending it to my Mum or my landlord? Quote Link to comment Share on other sites More sharing options...
forteh Posted January 31, 2012 Report Share Posted January 31, 2012 I'm with HSBC and have the same setup, you should be able to change your IB number to something more memorable to yourself, then you can use either the IB or your personal logon. You still need to put your security number into the keypad and answer the questions but its not too bad once you get used to it, remembering the IB number was my biggest problem I still have no idea how those keypad things work! Quote Link to comment Share on other sites More sharing options...
JD™ Posted January 31, 2012 Report Share Posted January 31, 2012 Pretty sure the keypads aren't used much for personal banking yet, as Muel said just for setting up a payee. With the business accounts I have to use them for practically every step of the banking. It's like anything though, a ballache to begin with then you just do it on autopilot. Quote Link to comment Share on other sites More sharing options...
forteh Posted January 31, 2012 Report Share Posted January 31, 2012 Pretty sure the keypads aren't used much for personal banking yet, as Muel said just for setting up a payee. With the business accounts I have to use them for practically every step of the banking. It's like anything though, a ballache to begin with then you just do it on autopilot. You need the keypad for HSBC just to log into the account, you can then do anything (send/transfer money etc. etc.) without having to use it again; that is for personal, it might be different for business. What I don't get is how on earth the log in website knows what secure number the keypad generated! If someone could give a reasonable explanation it would be cool Quote Link to comment Share on other sites More sharing options...
JD™ Posted January 31, 2012 Report Share Posted January 31, 2012 (edited) You need the keypad for HSBC just to log into the account, you can then do anything (send/transfer money etc. etc.) without having to use it again; that is for personal, it might be different for business. What I don't get is how on earth the log in website knows what secure number the keypad generated! If someone could give a reasonable explanation it would be cool I'd imagine, although I'm not sure, that it'll be a algorithm which takes in your account number, sort code, time and date, your pin, and some sort of checksum which will change regularly to spit out an 8 digit number. That'd be why if you leave it a couple of minutes before punching stuff into the keypad it gives you a code which is 'wrong' on the computer. EDIT: Chip Authentication Program Edited January 31, 2012 by JD™ Quote Link to comment Share on other sites More sharing options...
forteh Posted January 31, 2012 Report Share Posted January 31, 2012 That makes sense, see simple things Quote Link to comment Share on other sites More sharing options...
Jolfa Posted January 31, 2012 Report Share Posted January 31, 2012 I applied for Barclays online banking some years ago, I had to put a number they sent me in a letter into the website, it didn't work first or second time so I gave up and never bothered again Quote Link to comment Share on other sites More sharing options...
Tomm Posted January 31, 2012 Report Share Posted January 31, 2012 I just memorised my HSBC IB number years ago and it's fine. I don't like the calculator thing though - too easy to misplace. The HSBC calculator thing isn't like other ones - you don't put your card into it. I think the way it works is the first time you register, it asks you to choose and input a random 4 digit PIN (you don't tell the bank or the website this pin) however the bank does know the serial number of your Secure Key pad. The pad has an algorithm (depending on the device's serial number) that converts your PIN into another number (6 digits). If you know the algorithm (presumably the HSBC servers do) and your initial response then you can predict which 6 digit the device will come up with on subsequent uses. Similar to RSA ( http://en.wikipedia.org/wiki/RSA_(algorithm) - the Secure Key's serial number would be the 'public' key) although I don't think it's quite as secure as full-blown RSA - it's just an additional layer of security. Quote Link to comment Share on other sites More sharing options...
anzo Posted January 31, 2012 Report Share Posted January 31, 2012 I'm with First Direct, just username, 3 random letters from my password and the answer a secret question - fairly straight forward really! Quote Link to comment Share on other sites More sharing options...
Luke Rainbird Posted January 31, 2012 Report Share Posted January 31, 2012 Same with Lloyds Quote Link to comment Share on other sites More sharing options...
dann2707 Posted January 31, 2012 Report Share Posted January 31, 2012 This is getting a little out of hand now. This is the process I have to preform to log into HSBC to see my accounts. 1. Enter in a big long random number that starts with two letters. I can not change this and I know I shouldn't have it stored in a notepad but I do. 2. Answer a personal question that appears to be the same every time, similar to mothers maiden name or fathers middle name etc. 3. I then have to turn on this stupid little keychain thing they sent me. 4. Enter in my 4 digit code to access it. 5. Press a button to get a randomly generated number. 6. Enter that number into the site. This is ridiculous! I understand phishing is a problem, but is this really the best way around it? What does that keychain number pad thing do anyway? Just give you a number by some kind of algorithm that only they know? I have to do the same thing apart from 1. is a username I chose. I like it because its a lot of effort so im less inclined to check my bank balance meaning i get less depressed. Quote Link to comment Share on other sites More sharing options...
haydon_peter Posted February 1, 2012 Report Share Posted February 1, 2012 Lloyds = User Number >> Password >> Use drop down boxes to select random 3 digits from memorable information. Nationwide = User Number >> On card reader screen click link 'Log in using memorable data' >> Memorable Data >> Use drop down boxes to select random 3 numbers from pass number. Nationwide did send me a card reader ages ago but I never used it, I have been bypassing the card reader screen and using the memorable data thing for ages now so binned the card reader! Quote Link to comment Share on other sites More sharing options...
anzo Posted February 2, 2012 Report Share Posted February 2, 2012 http://www.bbc.co.uk/news/technology-16812064 Quote Link to comment Share on other sites More sharing options...
Adam-Griffin Posted February 2, 2012 Report Share Posted February 2, 2012 I don't think Hsbc's all that difficult really. It does give you the option to change you're number to a name. I just type in my name, answer my secret question and then generate a code. What is a pain in the arse, is having to generate another number, and entering the last 4 digits of the account number when transferring money. I personally find hsbc alot easier than natwest/barclays etc in terms of online banking. Quote Link to comment Share on other sites More sharing options...
JTM Posted February 4, 2012 Report Share Posted February 4, 2012 When was the last time you sent a payment to someone on natwest? Cos Im pretty sure every personal payment now needs you to use the calculator thingy Quote Link to comment Share on other sites More sharing options...
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