Tom Booth Posted August 3, 2014 Report Share Posted August 3, 2014 Just giving the bike a service/clean after a particularly wet ride Friday and my reverb seems to be acting abit weird. It raises/lowers fine and as smooth as ever but every time it goes full drop it makes a loud pop and blows the dust seal off the top of the fixed section of the post. I've looked inside and the foam pad inside is saturated but smells/feels a lot like the reverb oil I was supplied with the post. The top collar that hold the internals in was also fairly loose? Has anybody experienced this before? My first thought was the moisture in that foam is just rain water and it's just blowing it's top through raised pressure, but after thinking it might be mineral oil I'm wondering if it's blown a seal internally, but surely it wouldn't still rise/fall like normal if it had? I just wondered if this is a simple fix before I warranty it. Quote Link to comment Share on other sites More sharing options...
TOMTRIALS123 Posted August 3, 2014 Report Share Posted August 3, 2014 I did a quick search but found nothing :/ All I can suggest is a full service and replacement seals and fluids. Pinkbike have done a tech Tuesday article on them so have a read through that and maybe give it a go: http://www.pinkbike.com/news/Tech-Tuesday-Reverb-Refurbish-2012.html If it is still under warranty though, you might as well send it back. See what other people say first though... Quote Link to comment Share on other sites More sharing options...
dezmtber Posted August 3, 2014 Report Share Posted August 3, 2014 Send it in for warranty they will fix it. what do you use to clean and lube the post with ? Quote Link to comment Share on other sites More sharing options...
Tom Booth Posted August 3, 2014 Author Report Share Posted August 3, 2014 Just dry wipe to be honest then lube with the reverb oil that came with it. I took the post out the frame earlier and the whole inner is covered in oil so it's blown a seal somewhere, plus it'd dropped pressure to 160psi. I'll call SRAM in the morning and see what comes of it, it's only 6 month old but I've found SRAMs service plan for the posts and it's loooong overdue a rebuild. Quote Link to comment Share on other sites More sharing options...
isitafox Posted August 3, 2014 Report Share Posted August 3, 2014 I'm sure after reading on STW that seal is a constant problem with them but pretty cheap to replace. Could be getting mixed up with another though! Quote Link to comment Share on other sites More sharing options...
Tom Booth Posted August 4, 2014 Author Report Share Posted August 4, 2014 Yeah seal problems seem fairly common, but I can't find anything about them blowing the top seal to determine what seals I'm dealing with. It's not surprising the seals go when you consider they carry your full weight over most climbs etc, I'll see what SRAM say.. Quote Link to comment Share on other sites More sharing options...
dezmtber Posted August 5, 2014 Report Share Posted August 5, 2014 Sram will be really good about it tom. just this week i sent a reverb out to be serviced, in the notes i told them seatpost works fine just due a service. later this week sram had warranty the post for a brand new one. Quote Link to comment Share on other sites More sharing options...
Tom Booth Posted August 5, 2014 Author Report Share Posted August 5, 2014 Sounds good, I'll email them. But as of yesterday the posts working fine?! Not a problem to be found... Quote Link to comment Share on other sites More sharing options...
Tom Booth Posted August 11, 2014 Author Report Share Posted August 11, 2014 Sram will be really good about it tom. just this week i sent a reverb out to be serviced, in the notes i told them seatpost works fine just due a service. later this week sram had warranty the post for a brand new one. Well, I went out this weekend and it shat itself, everywhere. I emailed SRAM with the picture in here and a picture of the bottom of the post dripping fluid from the air valve. They've replied asking for a serial number and age of the post so I've attached a copy of the invoice and the serial number from the box. They're not willing to warranty it as they've had very few from that batch returned. We've exchanged a few emails and the best offer I've received is a discounted seal kit through my LBS. Not impressed. I'm going back to a solid post till something better comes along I think, I've heard nothing but good about the Thomson post but I've not got 280 to spend on a seatpost... Quote Link to comment Share on other sites More sharing options...
Luke Rainbird Posted August 11, 2014 Report Share Posted August 11, 2014 Since a brand new replacement would only cost you £160 anyway that'd be silly Sounds pretty lame though mate, especially that SRAM have been that unhelpful with regards to sorting it out. Don't fancy spending a little money to get the seals replaced and see if it works out? I've been thinking of picking one of these up recently, this doesn't really help those urges (though my bank account thanks you I suppose). If you end up getting rid let me know though, Tom. May have it off you as a fixer upper if the price is right. Quote Link to comment Share on other sites More sharing options...
Tom Booth Posted August 11, 2014 Author Report Share Posted August 11, 2014 I've read quite a few people have had similar experiences with their aftercare which Is a shame really. Reverbs have really got the market locked up but the reliability just isn't there yet. I can see why, a piston with 15/16 stone blokes dropping on it isn't gonna last forever but it's a shame. I've cut sram out and I'm trying Fischer to see if there's anyone else abit more helpful. I know they'll probably just consult HQ but it's worth a try. I would buy another one to be honest but aftercare like that just isn't worth it, when they work there work great, but when they aren't it's shit, if it goes the same way too that's £340/350 on seat posts in a year! I'll give you a shout Luke if I get to that point, I'll probably just swallow the shit pill and get it rebuilt thou to be honest. Quote Link to comment Share on other sites More sharing options...
AdamR28 Posted August 11, 2014 Report Share Posted August 11, 2014 How old is it exactly Tom? Quote Link to comment Share on other sites More sharing options...
Tom Booth Posted August 11, 2014 Author Report Share Posted August 11, 2014 It arrived with me 12th march.. So 5 months to the day.. Quote Link to comment Share on other sites More sharing options...
AdamR28 Posted August 11, 2014 Report Share Posted August 11, 2014 I'd be pursuing warranty. Within the first 6 months of ownership it's for the retailer to prove the product wasn't faulty at the time of sale. After 6 months the burden of proof transfers to the owner, and then you have to prove that it was faulty at the time of purchase (you'd have to appoint a mutually agreed 3rd party specialist to do this, ie. it's not worth it). They may try and sting you with the service interval bollocks but I think that's a bit rude... Quote Link to comment Share on other sites More sharing options...
Tom Booth Posted August 11, 2014 Author Report Share Posted August 11, 2014 Yeah I'm keeping on, so far fishers have made all the right noises and advised I return it to Rutland. I wanted to avoid going through Rutland as I loathe them but they where the original vendor so needs must. I'm pretty sure they'll look at it and either put a new one in the post or return it with a bill haha. To be honest it probably is overdue a service if you look at SRAMs service timetable for them, but a service every 50h is abit OTT surely?! Quote Link to comment Share on other sites More sharing options...
AdamR28 Posted August 11, 2014 Report Share Posted August 11, 2014 Yeah, you need to go though the right channels unfortunately... Just tell them not to do any chargeable work without contacting you first! Hmm, I expected it to be shorter than 50h from what you said earlier in the thread. I'd be expecting to service my forks, shocks and similar components every 20 rides for sure... 1 Quote Link to comment Share on other sites More sharing options...
Tom Booth Posted August 11, 2014 Author Report Share Posted August 11, 2014 I'm pretty sure it's 50h, I'll drag out the manual.. Quote Link to comment Share on other sites More sharing options...
dezmtber Posted August 12, 2014 Report Share Posted August 12, 2014 Send it back to rutland fella, fisher outdoor should sort you out within a week or so. in my opinion this will definitely be covered by warranty, but that's up to sram tech at fisher outdoor. Quote Link to comment Share on other sites More sharing options...
Tom Booth Posted August 13, 2014 Author Report Share Posted August 13, 2014 Posted and on its way. I was talking to a mate last night at a club ride, he owns 2 reverbs and alternately returns them for warranty every so often! He has 2 working posts at the minute so has lent me one till mine gets back, on the promise mine enters the pot when it's back from warranty. Not a bad idea if I do say so... 1 Quote Link to comment Share on other sites More sharing options...
forteh Posted August 13, 2014 Report Share Posted August 13, 2014 And to think that tomorrow I was going to cycle my reverb up and down in front of you whilst suggesting you should try one out instead of these prehistoric seat posts that don't move Then you went and got a spare bah! Quote Link to comment Share on other sites More sharing options...
Tom Booth Posted August 13, 2014 Author Report Share Posted August 13, 2014 Pahahaha! Even better the new one is a 420x30.9 which suits me better! Quote Link to comment Share on other sites More sharing options...
isitafox Posted August 16, 2014 Report Share Posted August 16, 2014 Anyone had a go on one of the x fusion and KS droppers? They're pretty cheap and I've read some good reviews. Quote Link to comment Share on other sites More sharing options...
Duncy H Posted August 17, 2014 Report Share Posted August 17, 2014 Are reverbs easy to rebuild? I'm mighty tempted to get one after having a play on a bike with one. Are they weighty as well? Quote Link to comment Share on other sites More sharing options...
dezmtber Posted August 17, 2014 Report Share Posted August 17, 2014 There like a complex fork rebuild if you need to service the damper and rockshox do several tool sets to do the job. Its pretty easy to do a slider service and replace the slider pins and bushes with basic tools. Rockshox sell all the spares too. But I wouldn't try servicing one without prior experience of suspension servicing Quote Link to comment Share on other sites More sharing options...
Duncy H Posted August 17, 2014 Report Share Posted August 17, 2014 Yeh I'm pretty handy with that sort of stuff just trying to decide between getting a second hand with the chance of having to rebuild it or just splash out on a new one. Quote Link to comment Share on other sites More sharing options...
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