Don't just turn up at the Apple store hoping to get a new one. You have to book an appointment with an Apple 'Genius', otherwise they won't even consider complaints. Completely ridiculous. I bought an iPod, got home to discover that one of the buttons (skip right) just plain didn't work. So I took it into the Apple shop and showed one of the shop floor guys and they agreed (it was obvious to anyone what was wrong) but said that I needed a 'Genius' to confirm it before they could replace it. But all the slots in the Genius bar were filled for that day, so I should come back another day. Of course I kicked up a fuss and I managed to see a genius (which took all of 30 seconds for him to say 'yeah, it's broken, have a new one'). But the system there is really stupid. But yeah, you're quite right about your customer rights - you should just be able to take it into Curries and get a new one if that one is faulty. You shouldn't even need a receipt but it's always handy. To be honest, I'd probably take it back and get a new one anyway - in case it decides to conk out again in a few months.