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Paperclip

HOPE pro4 issues

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Hi Guys, 

 

I am taking another stripped hub into hope to get sorted out but I have this week seen 3 other riders have also stripped their hubs.

If anybody else on the forum has had this issue or knows somebody that has could you drop a reply in this topic. 

 

When I went into Hope about this recently I was told it's not an issue and I was the only person that has had this problem. It certainly doesn't look that way. I'd like to just go in with as many examples as possible to try and get this resolved somehow. 

 

 

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Two french pro riders (Clement Moreno and Yohan Triboulat) were complaining about the Pro IV SS. Can't recall what was the problem exactly though.

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I've heard of the pro 4 ratchet ring, stripping the threads on the hub shell. Is that what you are referring to? I've also heard of bearings being more of an issue, compared to the pro 2.

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On 11/04/2021 at 7:50 PM, Paperclip said:

...it's not an issue...

That's Hope's default position on everything related to their products. Think the only exception in recent memory was the Evo crankset where they changed the first generation design up and tacitly acknowledged they had issues. 

I think you're going to struggle with it, they're just not that open to accepting any form of issues with their products, especially these hubs. The closest they got was saying that there'd been a bad batch of pawls early on when the Pro 4 Trials hubs were released which "affected a very small, limited number of hubs", but that didn't really tally up with the number of failures going on.

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Yep, I had the 1st gen Pro2 which had the issue with the hub shell cracking open. Hope replaced it under warranty with the newer Pro 2 and around 6-months later I stripped the threads of the ratchet ring. 

This is going back a good 10 years mind...

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I have experienced a few issues 

Firstly i was having a few skips and weird clicks under low force usually like turning etc I took it apart and pawls and lockring teeth were worn / damaged/ chipped  the hub was not very old and Hope replaced the lockring and pawls on warranty 

Then that same lockring stripped out the hub about a 3 or 4 rides later it happened when I was putting full power down back it went and they provided a new hubshell with "extra locktite" 

It's been largely fine less 1 or 2 minor skips at minimal pedal pressure hor the following year or so

20190813_172144.jpg

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21 hours ago, Mikee said:

I've heard of the pro 4 ratchet ring, stripping the threads on the hub shell. Is that what you are referring to? I've also heard of bearings being more of an issue, compared to the pro 2.

Yes, the ratchet ring stripping. Adam at Tartybikes pointed out a really good insight to me which I am going to mention to the boys when I go in. They have had a fair bit of stick from me now as I've moved local and ride with a few of the staff now. So I am hoping they'll listen to a local. Or better yet they'll get sick of me rocking up with broken hubs. 

Regards to the bearing issue. I'm sure they've resolved that in the pro4 design and most people that had issues are riders with the Pro 2 Evo. 

 

Strangely my original pro 4 hub which I can't date back exactly but I'm confident it was 2016 lasted until 2020. Then since I have stripped two more hubs both on 26" & 24" 

I've had a couple of PM's on here and Instagram pretty much assuring me that it's not a small issue. 

Shame as I don't really want to move away from Hope. 

 

 

 

 

 

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You're a true fan for sticking with Hope after all this. Hope is still the cheapest choice of the hubs that are worth buying and the next step up is $$$. I rode Chris King for nearly 20 years until they pissed me off and I never went back. My Profile hub is still going strong since 2015, but I don't think I'll get another, however it won't die. Industry 9 has been outstanding to deal with, but they are pricey. Good luck!

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Yes had it happen many times with Pro 2’s + 4’s.  I’ve got to the point of just having a spare wheel built up ready to hand incase one goes. They are the only brand of hub I have ever used and if I had another choice I probably would try an Industry 9, but it’s having a UK warranty base as good as Hope has to be able to fully commit to. 

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23 hours ago, Sandbugg said:

Firstly i was having a few skips and weird clicks under low force usually like turning etc I took it apart and pawls and lockring teeth were worn / damaged/ chipped  the hub was not very old and Hope replaced the lockring and pawls on warranty

It's been largely fine less 1 or 2 minor skips at minimal pedal pressure hor the following year or so

Interesting, I had the same issue on my Industry Nine Hydra hub. Skipping only under very light pedal pressure. Pawl seats were very worn out after a few months, and teeth in the ring were ever so slightly damaged. Industry Nine sent me a new hub straight away (great service, and I'm in Europe too), which I've just built into a new wheel. And lo and behold, the new hub also does the skipping. Second ride in, first skip. Not as bad yet as the old one and there appears to be no damage on the teeth yet. Is this something inherent to trials use with these pawl type hubs? I have to say I had no problems with my old Hope Evo hub.

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My i9 had some relatively thick grease in it to begin with - if you still have that grease in yours it may not be helping with some of those smaller skips. I've never noticed mine skipping, and I don't think any of the Inspired team riders using them have reported anything about that either.

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Posted (edited)

Hope you get them to change something. I never bought a Pro 4 mainly because of all the issues you've had, plus others. Only takes one issue on a big wall and that's it. They did a good job of correcting the original cracky hub shells, hopefully they do the same for this.

Edited by LEON
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On 4/16/2021 at 1:41 PM, LEON said:

Hope you get them to change something. I never bought a Pro 4 mainly because of all the issues you've had, plus others. Only takes one issue on a big wall and that's it. They did a good job of correcting the original cracky hub shells, hopefully they do the same for this.

What others issues?I was going to buy Hope Pro 4 SS,but came across this thread and fact that no one have stock,leads me thinking ,that maybe last batches are issued somehow.Who knows?

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12 hours ago, basstrials said:

What others issues?I was going to buy Hope Pro 4 SS,but came across this thread and fact that no one have stock,leads me thinking ,that maybe last batches are issued somehow.Who knows?

The stock issues people are having are unrelated to any issues with the hubs, Hope (and most other suppliers) are just insanely busy at the moment and it is taking ages for shops to get stock. 

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15 hours ago, basstrials said:

What others issues?I was going to buy Hope Pro 4 SS,but came across this thread and fact that no one have stock,leads me thinking ,that maybe last batches are issued somehow.Who knows?

The issues of others.

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